I guess that's a reasonable response, but a reasonable excuse? Don't think so. I'd love it if Target was a bit closer -- Good quality products at reasonable prices without most of the WallyWorld negatives IMO. Until some other retailer decides to come into this area and give this Walmart some real competition, they will have no incentive to improve customer service. But, I know this is probably unlikely. I don't think too many people actually complain about the pricing for the merchandise they handle, but I don't hear many positive comments about THIS Walmart in particular nor the entire chain as whole. Even the Magic Mart in Pikeville, KY (i know the one in Norton is way too small and with a terrible location) is a fairly decent alternative to the big chain stores, but I don't see them improving their presence here any time soon either. So, I guess we'll just have to "grin and bare it" so to speak since I don't foresee too many new options presenting themselves to this area in the immediate future.